Michele Wang

Review of Marie Hansen Properties

I have had a terrible experience with Marie Hansen...

I have had a terrible experience with Marie Hansen, and I am really disappointed because the staff seems so nice.

But nice isnt really important if they are unable to do their job efficiently and well. The first sign of trouble was when they told me they would let the condo building know my move in date. I was trying to reserve the freight elevator and they assured me that they would do it for me and that this was normal procedure for them. Imagine my suprise when I called to check the day before my move, and the building had no record of my move. They wanted me to change the date of my move however I had already hired movers and arranged everything else and I could not change the date. This led to an entirely stressful and horrible experience.

The next big foul up they did was they were not charging me the correct amount for my electricity usage. Five months after I had already been paying for electricity, they told me that they forgot to charge me an extra 200 $ that I owed for each month. What made me most angry about this was that I had thought I was using electricity within the budget I had given myself, however because they didnt tell me how much I really owed each month, they let me go almost 1/2 a year thinking I was within budget when actually the bill was much much higher, then expected me to just pay it right away. Then when I told them what an inconvenience their accounting mistake was they were completely unapologetic and just kept telling me that I was responsible for my electricity usage. Well.. duh--- of course I am. An apology for the "oops" mistake that you made which ended up costing me more than a thousand dollars would've been nice though.

Ultimately, I am really unhappy with this company. I think they do a horrible job on the renters side. They are slow to respond, cant add and subtract correctly apparently and then when they make mistakes its obviously the other persons fault and they expect you to pay. I have never had so many issues with landlords/property management companies in the 20 years I have been renting as I have now, and I honestly dont know what to attribute it to except for the people who work here.