Kandice Beal

Review of Texas Children's Hosptial

This has been THE worst experience of my life! We ...

This has been THE worst experience of my life! We came from Cincinnati children s hospital to here for a medical life saving trial.

Let s start with my daughter has childhood cancer. Stage 4 high risk Neuroblastoma. She has a compromised Immune system. We came into the emergency Center for vomiting and dehydration. I informed the front where you check in for the emergency Center that she is immunocompromised. They still had us in a waiting room... waiting bout 30 minutes. We finally get to a room. They were polite and did all necessary tests, an ultrasound, 2 view X-ray, a COVID test and then a CT scan. But, We ended up in our very cold room in the emergency department for 11 long hours! That s a long time to be cold, uncomfortable and hungry. So many mishaps that could have been prevented. Yes, you read that right! 11 long hours! A whole shift!

I had asked for pain medicine for Callie as she had a continuous high heart rate with no fever and she would wake up roll over and cry out. An HOUR later I m asking about those meds, the nurse informs me that the doctor was going to hold off since she had a bowel movement to see if that helps relieve some pain. That s fine, if I hadn t asked AFTER her bowel movement that she was in clear pain.

After me complaining about the hours, They then want to send us up to the 7th floor temporarily until her results from the COVID test come back so we can be more comfortable. Great! But then, they already had her negative results before sending her up here for us to have to move to the BMT floor. They should have just used the rapid tests for one, they didn t know if she needed surgery and two she s a cancer patient! They didn t mention we were waiting hours for those results.

Just to top it off, The monitor for transferring patients died on the way up here. Thankfully nothing happened and she s ok.

Such an emotional and stressful roller coaster. We are then moved to BMT unit where we had an amazing nurse, but after she leaves thestaff went downhill! I assumed they would change her while I was asleep. I was wrong. Now we re doing an Unnecessary dressing and cap change that could have been prevented if they would have just changed her diaper while I was asleep.
Lazy staff! Like they let the amenities of this take over and only reason it s nice. It s big and has slot of stuff. But this place sucks