Mavis Wong

Review of Shangri La Georgetown,Penang

I love Jen aesthetic and overall service crew! Eve...

I love Jen aesthetic and overall service crew! Everyone is very friendly and helpful to our request, each service request is also followed up by concierge to ensure they close the loop. Fantastic experience and location, I'd recommend Jen for anyone who want to visit Penang and wish to stay at a central location.

As our visit was during RMCO, a suggestion would be to improve the SOP on data collections as check-in took fairly long despite all counters were operating. But we understand this is part of the gov requirement and for public safety, perhaps take down our IC details with a scanner or on laptop instead of manual handwriting?