Lee Chin Chye

Review of Shangri La Georgetown,Penang

Hotel is full, we have to wait for check in. Count...

Hotel is full, we have to wait for check in. Counter staff were polite and service are excellent.

Room is great, but bedding on first night is not ideal. True enough, my 4 years old toddler woke up with allergy on her face. Requested room service to change the bedsheet for room, which was done quickly and professionally. The room service man was polite and had greeted us on 2nd day too.

Overall very please with the services. Could be a 5 stars rating if not for the allergy case. But was really happy that action was taken quickly upon request. Thumbs up!

Will be back if visiting Penang again. Not affected by the bedding issues, but attracted by the good service provided by hotel.