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Rachel McEnerney

3 years ago

Feel compelled to write a review to balance out so...

Feel compelled to write a review to balance out some of the others now that I've had a handful of satisfactory experiences here. Two years ago I had a small outpatient surgery and besides a very long wait to go in, everything was great and comfortable, staff was excellent. A few months ago we had a small scare during early stages of pregnancy so my doctor recommended we head to the ER; the place was clean and organized and the staff was friendly, helpful and accommodating every step of the way from check in to admin to ultrasound. Their biggest issue across the board seems to be wait times, which is why I can't give 5 stars; I haven't had a visit that required urgency, so I could see why that would be a reason for low reviews, especially with the ER. We plan to deliver our first baby here so since the ER visit we've been back many times for blood work, ultrasounds, a tour of the maternity ward, etc.--during those visits, we rarely have more than a brief wait and I've had a great feeling about every staff member we've encountered. Hoping our eventual visit for delivery this fall will be in line with our experiences so far!

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