Hands down the worst hotel experience I ve had. St...

Hands down the worst hotel experience I ve had. Stayed in the south tower on the 11th floor for 3 nights (tues- fri) and consistently was disrupted with noise and could not sleep. I literally paid for a hotel room just to sleep and I could not even do that. The stay was mid week as well which you d think would result in a quieter stay as well. In the lobby they are renovating, jack hammering was ongoing until 2:30am and the response when calling down to complain was we don t know who gave the authority for them to continue . I know for a fact all 11 floors in the south tower were complaining and no one had the authority to stop. Even though the noise bylaw is 11pm. This is absolutely UNACCEPTABLE! I m glad the hotel is completing their work on time but it shouldn t be at the expense of the their customers who are the reason they can open and operator a hotel. Meanwhile the paying customers are short a nights sleep and potentially are losing money themselves considering majority of people here are here on business. Walls are so thin you can hear your neighbours phone alarm clocks and basically everything else in the hotel. I am not very sensitive with noise but this was unbearable. This experience has confirmed I will never book at an OMNI hotel again for personal stays or for any employees at my company. Totally unacceptable and disappointing.