Joe R

Review of C.E. Services

Following a parking charge notice received from th...

Following a parking charge notice received from this company, I appealed following the relevant steps on their website. Including my details, I input my email address, confirming it, therefore twice. I have just arrived home from holiday and found that this company has sent me a letter rather than an email!
Their website is down and I am unable to contact them regarding their request. "Please provide evidence/ documentation confirming the circunstancies detailed in your correspondence. "
I had a flat tyre and stopped on the safest place I could find, this were mitigating circunstancies. Their evidence are pictures of my car entering the area and than leaving.
On my appeal I stated "I stopped in this area as this was the safest place to replace the front right flat tyre on my car, vehicle registration *******. I was never parked and the vehicle was never left unattended."
The last thing on my mind was getting evidence from my flat tyre or filming myself changing it. As soon as I arrived home I repaired the tyre myself, again didn't take any pictures..
In English law it is considered parking, when the vehicle is left unattended. Took me 17min exactly to replace the tyre.
So, what evidence/ documentation am I supposed to provide? And why am I not being sent an email during this pandemic but instead a letter? To make my reply more awkward?
///////follow up on the CEL reply////////
Appreciate your reply and comparing my incident to someone parking on my drive without permission....Providing that they had a valid reason and that they would not be blocking anyone, of course anyone in perfect sense would not complain. In this occasion, I searched for a safe area, there was very few cars around, and im certain that anyone in their good sense would not acuse me of ilegal parking (Anyone who's not trying to make money out of it anyway) .
////////follow up on CEL reply- third appeal////
Was asked for evidence...documentation...receipt for recovery...receipt for tyre repair....
Had to write almost an essay for this bully company, always asking for something I did not have.
On my last appeal I made it quite clear I had dealt with all myself, sent them several pictures, pictures of my spare tyre and changing kit, the puncture repair kit I've used, tyre I had fixed recently..
Finally they have cancelled the ticket. Maybe it became quite clear that this would be challenged in court.
My advice to people is, do your research, always reply politely and within the deadlines, and get evidence that you replied (eg.screenshot), and if you feel they are being unfair, fight your case and their bully tactics and go to the court if you have to.