We are sorry that one star is required to post a r...

We are sorry that one star is required to post a review ...
For some time now, our Sipwell device is not a water source but a source of frustration. Just after installation, the device had to be replaced with a new one.
The seller promised that water deliveries could be arranged freely eg Wednesday afternoon, this turned out to be impossible afterwards. If they come by if you are not at home, a kilometer charge will still be charged.
Maintenance man is at the door without an appointment and does not supply water. Control buttons are released regularly but this is normal, we are even explained how to assemble it ourselves, if that is not a service!
Telephone staff is always friendly and will take care of everything, but nothing is further from the truth, in the end nothing happens.
They want to sell to private customers but their delivery service is not provided for this as they deliver between 08:00 and 15:00! If this fails, they have 3 fantastic alternatives:

- They just put the bottles on the sidewalk, carport, behind a tree ...
-> If the bottles disappear it is on your own responsibility ...
- They deliver to your neighbors.
-> Our neighbors are also working people ...
- They deliver at work
-> What about the selling point that you no longer have to drag heavy bottles ... What if you start working with a motorcycle?

contracts have been drawn up solely for the benefit of SipWell, a 3-year contract that you can cancel if you pay compensation for the remaining months ???? Are their terms and conditions normal? Is this possible just like that?
We are tired of paying this high monthly amount for something where the price is not proportional to the service but apparently cannot get away from it. Given the large number of negative reviews, I wonder if it would not be better to go to Test purchase together. Currently a week without water, the Sipwell pole currently serves as support for a purchased supermarket bottle.
People who want to sign a contract ... think before you start and read all the fine print!