I have bought 3 nissan cars in the last year and h...

I have bought 3 nissan cars in the last year and half. Unfortunately one of the Nissan I bought was a Nissan Rougue 2015 and was when this administration owned the dealership. When I bought the car the process was quick and smooth. However now that I refinanced my car I have been calling and emailing the department of contracts in order to received my gap insurance back, cause I when I refinaced the car I bought another Gap insurance with the new borrower. This process has taken over a month and I'm still not getting response from the department. Meireen Lamoca, who is in charge of this case has been very unprofessional with me, after over 30 calls and over 15 emails she has only reply two times, in the beginning. Now that I have sent all the document to start the proces its been over a month and she hasn't replied to me back, not even to tell me the status of my reimbursement or just to tell me that she got my document. I have emailed her almost every single day. I realize to buying a car its easy but to work with a costumer to reimburse this company is awful. If I dont hear from you guys I'm going to file a complaint with the State Attorney Genaral and with the Better Business Bureau. I dont think we need to get to this point if Meireen Lamoca answers me and deals with my case.