Debra Cook Hirai

Review of Yes Air Conditioning

YES! Air Conditioning and Plumbing is a phenomenal...

YES! Air Conditioning and Plumbing is a phenomenal company with incredibly knowledgeable, skillful and professional employees. Elite Plumbing, Heat and Air talked us into buying a new 5 ton TRANE unit last year which I'm just now paying off ($6700). As it turns out, no-one likes to service TRANE units. I had arranged a maintenance call with them early Friday and the kid who came out told me the fan unit had to be replaced (under warranty) but that they couldn't find the part. I called them five times and the 24/7 advertised company is 12/ 51/2 and the only response I got was "We'll let you know when we get the part." That was Friday afternoon. We (three of us--all seniors and one with a serious heart condition) were without air conditioning until Monday afternoon when YES! and Josh T rescued us. I had begun calling companies Saturday AM to see if someone else could help us and the second place I called recommended YES! Once Josh came out and explained the situation to us, I felt we were in good hands. And true to his word, he was out here early Monday to fix our system. BTW Elite did call today but couldn't get to us till tomorrow.... What company just leaves their senior, ailing customers without air for four days in 109 degree heat? Elite! YES! and Josh T took care of our needs in the most professional and expert way possible--Thank you!
Dr. Debbie Hirai