My mother's small box stopped working. She called ...

My mother's small box stopped working. She called for help, the tech couldn't get it fixed so he signed her up for someone to come out tomorrow. She was told it would be $50 charge, why is she being charged for your equipment not working. So we took it over to the store on Talmage. When I walked in the gentleman was rude when I asked him about the charge. He had a mean tone in his voice. I never got his name. Maybe you should teach your workers, customers are always right even if they don't think they are. They need to service customers with a smile, leave thier attitude at home.