All I wanted was ups to resend a package they fail...

All I wanted was ups to resend a package they failed to deliver but I kept getting handed a phone number that lead me to a bot that didnt give me an option for a re delivery when I called a second time asking if there was a person I could contact I overheard the person on the phone say "Is there a number I can give this guy so he stops calling me" (Only called twice and only because the number didnt work) he then give me another bot number that didnt have an option to help my problem. Super unprofessional behavior its literally his job to answer the phone and answer questions