I really liked the owners who came and did the job...

I really liked the owners who came and did the job- very professional. They said it would dry in 4-5 hours but it took more than 24 hours and when it was dry lots of areas felt crunchy. I think they're thorough and would be good for heavily stained carpet bc of their great guarantee, but they're a little more expensive than others I've hired and I don't like the crunchy feeling.