Geoffrey Gass Review of The Fort Wayne Hilton at the C...
The room was decent and clean. Other than that, I ...
The room was decent and clean. Other than that, I will not be shelling out the extra cash for a "nice" hotel any time soon after our experience at the Grand Wayne Hilton. One of the elevators was not working, but that's something I can live with. What was beyond annoying however, was the constant electronic beeping that sounded as if it were a neverending alarm clock, or some kind of machine giving an error code coming from the room below us. This began around 5:30 in the morning and lasted until we checked out at 11:30. It was a series of about a dozen even beeps, then a 9 or 10 second pause followed again by the beeps. The alarm clock in our room had apparently been left armed by the previous occupants or housekeeping as it went off at around 4:30. I had just about fallen back asleep after being jostled awake by this when the beeping began. Checkout is at noon, and on a Sunday morning, most places usually do something along the lines of starting breakfast later, and have it offered longer than it would be during the week. One would think this thought process might also apply to those working for the housekeeping department, but not here. They were banging on the door at 8:30 on a Sunday morning when checkout is at noon. What really took the cake, was when we did go to checkout, I was told I had a charge for their gift shop. I wasn't aware they had a gift shop. The charge was for $29, an alleged purchase of a shirt and two waters. I asked when and how this transaction took place, and they said at 5 a.m. Didn't catch how it was done, was somebody able to just ask to charge it to my room with no ID or verification that the room number they gave was theirs? Again, I'm sure they do have a gift shop somewhere, but unless it were open 24 hours, why is it open at 5 on a Sunday morning? And if it is open all the time, why would I be compelled to buy some random shirt at 5 in the morning, but have it charged to my room somehow? The credit card I used to make the reservation was charged the full price for the room immediately several weeks ago. It is not like I was there and checked in and had some sort of open tab. They said they would refund it, but I will not know for sure until activity is posted. The lady checking out at the desk next to me was also being told she had a mysterious charge for their gift shop. Maybe this is standard practice here? Perhaps they deal with a lot of clients that are using a company card and are not worried about details like being overcharged for their stay since, hey, it ain't their money. If you do stay here, make sure you do not have an unexplained charge from *sundry on your receipt when you check out.
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