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I hate leaving negative reviews, but I'm very disa...

I hate leaving negative reviews, but I'm very disappointed in Monarch. My apartment at Rosewood in Alexandria, La was very nice, but I believe I've been treated unfairly by upper management after breaking my lease.
The apartment was spotless when I moved out. I knew the repercussions of ending my agreement, but the property manager graciously waived all fees to break the lease and signed my move out document stating no money was owed.
However, after no more correspondence from Rosewood, I am now receiving calls from a bill collection agency for $1900- which had been waived.
I contacted the regional manager to discuss this mistake and she just told me to set up a payment plan with collections- which is an easy alternative to solving my problem.
I'm so disappointed and wish I had been contacted by Monarch first about this. I truly believe I do not owe this money and wish upper management contact info was more accessible. If you rent through this company, I truly hope nothing goes wrong because communication amongst branch managers is clearly lacking.

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