Normally I would write a raving review because the...

Normally I would write a raving review because the service department at Carlson is very user friendly. However, on Thursday, September 13, I took my 2006 Prius in for a routine checkup which went much as normal with the exquisite service I usually receive. Later that day, I discovered that my navigational system in the Prius had stopped working. It had been working before I took it in. So Friday morning I took it back and told them the problem. Evidently, all they can do at the dealership is check whether it can play any DVD (which it cannot) and then tell me that the player is bad. They don't repair them at the dealership but they can get a quote from a subcontractor or order me a new replacement. What?????? Of course, I'm not going to spend that kind of money when I can go out and buy a state-of-the-art GPS system which has lifetime updating for under $300. Now I'm without a navigational system in my car through no fault of my own and no apology from Carlson for causing it to stop working.