It is my 3 time visiting this beautiful place. My ...

It is my 3 time visiting this beautiful place. My second time was definitely a very good 5 or more stars. That is why the reason to save to eagerly return which I did on September 28 29 30 and celebrate the mother's holidays and my birthday that we could not do anything. My criticism is delicious food in buffet and reservation restaurants, reservation desserts very rich but the buffet was not good, very commercial pure mouse and rice pudding. If you were late to get to lunch, the desserts were not there. Very importantly, there was no water in the rooms, there were water dispensers but very far or few and the beach chairs at the snack bars and around the pools were never disinfected on the premium side, someone had to come to attend us in the pool and never I arrive. The information that I asked for by WhatsApp a week before arriving at the hotel I am still waiting for it and for special reasons we thought we would stay one more day which they were not at all detailed in helping us we arrived with a special reservation from the family with a time in advance and they separated us they left us far away. Summary bad information bad desserts reduced cleaning or not at all and excuses of things that they did not do for the covi which made no sense, there was very little variety of food with the way they took to serve and only one day I went to the theater and they were free the boys then there was no show. Delicious food and very good attention on the premium side by the girls who were on the towels, the dark-haired one and the other with a different accent, sorry not to know their names, super grateful to them