Have you ever talked to customer service about an ...

Have you ever talked to customer service about an issue and then you explain the issue for 20 minutes, and then you get transferred to some other person and they have no idea what is going on so they ask you to explain it again? Planmeca takes that to another level. They are the opposite of a flat and efficient organization. You will be transferred multiple times, you will wait on the line for hours, you will be told that they'll "look into it" and "we'll follow up" and you will receive NOTHING. WEEKS TO RESPOND TO AN EMAIL? WEEKS? I'm taking my business elsewhere to another company that deserves it because SCAMMECA does not.