Nicole Maxwell

Review of Lewisville Volkswagen

Wallace is the best service rep I've ever experien...

Wallace is the best service rep I've ever experienced. Checked my Touareg in for service because the air conditioner was leaking water inside the car. Had a few minor things that also needed repair. They replaced the entire carpet in the front of the car and fixed all other issues in a very timely manner. The Tech even sent a video of all recommendations for repair. Wallace loaned me a Turbo Beetle to drive while I waited for my car to be finished. Wallace remembered I had kids so he swapped out the Turbo Beetle for a 2018 Tiguan so that I had a car the fit my family more comfortably. Outstanding service, communication, and overall customer service. Our Touareg is our first Volkswagen and this was our first experience with Volkswagen in general, awesome experience. Wallace is the man!