Poor Customer Service and no respect for the custo...

Poor Customer Service and no respect for the customer, i have ducati 848 and its been a month i own it now i stop for a gas and she wont start so i check in odometer it says that error 37 so i found out that it is transmission or transponder error, now i take it to the dealer in Denver CO-Erico Motorsport and they still have my bike and they still need to figure out why it is not starting so i was like what the hell , with little bit of google search i can find out this is the error then as a dealer how they are not able to so i am pissed of coz summer is getting over and its been three weeks my bike is still there , ducati help me to resolve it or tell me what i do with the bike?