TERRIBLE SERVICE, I called an order in for pick up...

TERRIBLE SERVICE, I called an order in for pick up. The lady at the desk hadn't even put the order in when I got there 20 mins later. So she puts the order in and makes me wait in the front and pay extra for "take out fee", and the guacamole for my burger is literally smeared on the wax paper my burger was on.
I didn't make any rude comments, did nothing wrong and got the worst and most expensive service I've ever had. ABSOLUTLY TERRIBLE.