Basho Parks

Review of Residence Inn at Riverplace

When we arrived at 9:30p, the night concierge "Von...

When we arrived at 9:30p, the night concierge "Vonny" was equal parts rude, inattentive and unknowledgeable regarding oversize parking for our truck. When asked if there was available parking for my vehicle, he responded that "there's a whole garage" without looking up from the desk to view the truck in question sitting in front of him. So we unloaded our luggage into our room and I returned to park the truck myself, only to be alerted by an alarmed Vonn thaty truck wouldn't possibly fit in the indoor garage and would have to be relocated to "oversize parking." No problem; how do I get there from here? Vonn indicated that parking was an immediate left out of the garage and then another immediate left into the parking area behind the hotel. These directions proved impossible to follow, given a gigantic grass median strip and no intersection whatsoever to perform the left hand turn in question. Half an hour later, I am lost in some "Schnitzer Parking Lot" and can the Residence Riverside front desk for clarification. Vonn then proceeds to tell me he's in fact never driven a vehicle to the oversize parking area and didn't know there was a median preventing access.
The next morning we checked out of our room and booked at another Marriott across the river. I told the MOD (a tall early 50s man with brown hair) about our experience and how unhappy I was with the way we'd been treated. The manager expressed disbelief that his staff would behave in such a way, but thank goodness another guest right next to us chimed in and said he and his wife had an identical experience with their RV as well. To this the manager then tolde he would put 5000 points on my Bon Voy account as some form of compensation for the trouble. This never happened, and I would strongly encourage potential guests to stay elsewhere for better service. Marriott is usually treats my family and me like gold; it's unfortunate this specific hotel doesn't perform to the same standard of excellence.