Drew

Review of Bob Utter Ford

Called for warranty service that needed a tow. Bob...

Called for warranty service that needed a tow. Bob Utter group sent their tow truck, picked the van up, kept it a week and said all was well after replacing the starter. Charged me for towing on a WARRANTY call - said It was my fault because I didn t call roadside assistance. Same vehicle has had warranty service that required towing but none of the other dealers charged for the tow nor tried to blame me for calling them for service rather than calling roadside assistance. Very dishonest. And on top of that the van still is not fixed - a starter does not drain a battery but...