The last installation was chaotic for us and the i...

The last installation was chaotic for us and the installers installed the alarm system to the light switch that runs the light system to our attic and never told us about it. When I called to get this remedied, I gave up with the lack of actionable response from whomever I talked to. If we had known this was an issue, prior to installation, we would have tried to do a different solution. Based upon the frustration of dealing with the attic light issue, we did not realize that the third door sensor was not installed as well. At this point, I just gave up dealing with the issue.

Three weeks ago, we had a sensor issue and I called in to schedule an appt and I also mentioned that the third sensor was never installed, the person whom I was speaking to indicated that I was wrong and there were only 2 door sensors in my PO and I would have to pay for a third sensor and to get it installed. At this point, after speaking to her, I pulled up the PO from the salesperson and there was, in fact, a third sensor on there on the PO and left a message thereafter, with no response.

I sent an email stating my issues recently since I changed services and they would only give me $45 credit towards buying out my contract after all of this.

Response to to the owner's response since there is no other way to respond.

The existing wiring may have been at the house, but the installer did not ask if that is what we wanted to do and what the repercussions of doing it that way. If you look at our records, after the installation, there was a low battery alerts after the installation that we had to troubleshoot with your folks because we could not figure out what was draining the battery. If we knew this was the case, we would have tried to work with an electrician to figure out a different solution. We were offered a string pull to remedy the situation.

As for the financials, after it is all said and done I spent $1910 for a system for which $199 was the package you would have listed. Based on the above mentioned issue, I don't think $45 suffice for the issues above. We cannot use the light switch in the attic anymore. We have to use a very flimsy pull string to turn off and one the lights in each part of the attic if we want the lights on.