You should run away from Midtown Honda!

You should run away from Midtown Honda!

I purchased a 2013 Honda Fit from Midtown Honda on February 23, 2019. Took delivery on March 2. Returned car on March 9 for Midtown Honda to address issues. Took car back on March 22. Main issues still not resolved as Midtown Honda now claims it is acceptable to them.

Below is a listing of my reasons why you should run away from Midtown Honda:

- Midtown Honda advertising and trying to sell the vehicle as a Sports trim when it is actually a LX trim. Sales person initially insisted that it was a Sports trim but later conceded that it was a LX trim after I proofed to him that he was wrong.

- Midtown Honda s questionable practice for recording odometer readings. Vehicle is advertised as 47,462 km. When I test drove the vehicle on February 23, 2019, I noted that it was close to 47,462 km. When I picked up the car on March 2, 2019, it was approximately 47,660 km (nobody can explain why it was driven approximately 200 km in between the time I bought and took delivery of the car). Odometer recorded at 48,475 km on Safety Certificate dated February 25, 2019. Also have service records from Midtown Honda dated February 28, 2019, that has odometer recorded at 49,466 km. When I returned the car to Midtown Honda on March 9, 2019, the odometer on car was verified at 48,119 by their Used Sales Manager. I also took a photo of that odometer reading for my record.

- Midtown Honda's extremely poor after sales service. After I sent in my initial email listing my concerns on Mach 4, 2019, it took numerous phone calls, text messages, emails to various people, and after my escalation email to the General Manager before I was asked to bring in the vehicle on March 9, 2019.

- Used Sales Manager offered me a $200 Service Credit for any future service works plus two (2) free oil changes when I met with him on March 9, 2019. And also agreed to complete all the items listed in my email of March 4, 2019.

- Midtown Honda did not complete all the work that was mutually agreed to with the Used Sales Manager during our meeting on March 9, 2019. Midtown Honda now claims those items are acceptable to them.

My experience with Midtown Honda has been very frustrating and time consuming. Also extremely unpleasant.

I have also recently purchase and took delivery of a 2014 Honda CRV from Bolton Honda on October 26, 2018. My experience with Bolton Honda was very pleasant and everything was in order on delivery day. Bolton Honda did everything that they had agreed to do. Actually, they completed a few things that I did not even asked for.

I definitely DO NOT recommend Midtown Honda to anyone! But would recommend Bolton Honda.