I was very upset how my wife was treated when she ...

I was very upset how my wife was treated when she took our escape to the dealer for a oil change which was suppose to be free because of a recent visit to your service department. Your staff told her she could not get the free oil change because we had not done a feed back survey. This was after a manager had called me back a month are two a told me he was offering a free oil change to us for the long period of time it took to get are car back from the last service there. He did not say anything about another survey only that we could bring it in on the next schedule oil change. To top it off they did not give my wife a service recipe for her visit. We are currently looking to buy a ford ranger in the next couple of months and up to now most of my cars were purchased from your dealer, but now not to sure after this last mess up. Thanks Robert