Ordered something in October of 2019 and never rec...

Ordered something in October of 2019 and never received it as of April 2020, a sweatshirt that cost like $50. A sister of mine had the same experience but at least when the BBB contacted them they gave her a refund after like half a year of not having received what she ordered. I had no such luck. Still haven t even gotten a refund. I lodged a complaint with the BBB and they just never got back to them when they tried to contact them either