Dakota Lause

Review of Renaissance Houston Hotel

We were in room 617 and had 2 gentlemen enter our ...

We were in room 617 and had 2 gentlemen enter our room because the front desk made them the same keys! It was very concerning. We chatted with the gentlemen, and learned that it happened to them AGAIN before they finally got their keys right! We were compensated for the error, but it was a rather large error that could be extremely dangerous or embarassing! The rooms were clean and the staff were pleasant to interact with but we were so anxious at night that someone would come in!