My experience was not a very good one with Financi...

My experience was not a very good one with Financial Dimensions, Inc. My cousin and I purchased an property and used Financial Dimensions for our closing. The seller and I contacted Kelly the CFO several times via email and most times she did not respond at all. I got so frustrated I began contacting Bill, the CEO and right away he contacted me back. Bill asked me to communicate with Kelly if I had questions because she was the point of contact. A few days before closing the seller and I both emailed Kelly to ask her if there were any additional documents needed to close and if she received everything she needed. She replied "Yes". She also sent me a Closing statement indicating the amount owed at closing. My cousin and I live in Maryland a four hour drive from West Mifflin, PA, so we wanted to make sure we had everything to close. When we arrived to close which should have taken 20 minutes tops, took almost 2 hours. Turns out the paperwork had not been received to confirm the final inspection was cleared from the city and we ended up owing an additional $596.00 at closing that we had not budgeted for. During the entire process not once did Kelly apologize for the inconvenience. We were only in the area for the day and were trying to make the best of the time we have, this process put us two hours behind schedule and we had to move our appointment back with our realtor. At least I would have appreciated an apology from Kelly since it was her mistake, but nothing.