May Zing

Review of Delta Bessborough

Overall, incredibly disappointing.

Overall, incredibly disappointing.

The highlights? Room service was phenomenal. That flourless cake? Omgah. Delivery service was so pleasant - included an extra fork for dessert, and a personalized hand written card to accompany.

Check in was fine, nothing over the top. Bell service was great - found someone to help me at the desk when the other associate was busy with another guest (I didn't even ask!).

Then I checked into my room...suddenly I was transported to the local dingy motel. The peeling wallpaper and water damage(as pictured) was pretty gross, and not what I'd expect from such a hotel, especially with the price I paid for a river view. Not new either - this was dry and flaky and clearly had been here for some time.

And lucky me! I got placed next to a family with at least three small children who let me know that 7am was definitely too late to be awake. Lots of screaming and crying - next time I've learned to ask for a quiet room.

Upon checkout, no one bothered to ask how my stay was. Little surprising, no? I explained the wallpaper, and showed pictures, and there wasn't much more than an "I'm sorry." Perhaps if I was less understanding, something would have been done? It's not like it's the front desk's fault, but again, a loss on simple customer service.

I filled out a survey, and was contacted by Lizeth, an "Assitant" Manager. I pointed out her error in spelling, and gave her my contact info to discuss my experience. Radio silence. Again, another nail in the coffin on poor customer service and follow up.

Given the rest of the positive reviews I saw before making my booking, perhaps this is a one off. But an overall fail, and definitely not a chain I will be booking with in future.