Amal Mohan

Review of Inaya Putri Bali

Right away, I can tell you that although Inaya Put...

Right away, I can tell you that although Inaya Putri Bali is a really good 5 star resort, it has to do some uphill work to meet the standards of the Hiltons, Crowne Plazas or Hyatts of this world.
Check-in time is 3 pm, and we had requested for an early check-in by around 1.30 or so because we were to reach early and leave at 10 am the next morning for our flight. However they were running at full occupancy and couldn't help us. No worries, we waited. They gave us our free drink coupons and sent us to their restaurant downstairs to redeem them. Come 3 pm, I expected someone to come and usher us to the rooms, but nobody came to inform us. We had to walk upstairs again to haggle with the front desk staff about the rooms; the impression I got was that they had conveniently forgotten all about us. The part where it got really frustrating was that they couldn't provide a room to us even by 4 pm!!! Of our 2-room booking, only one room was ready. Due to their delays, we couldn't see all the parts of Nusa Dua that we wanted to see on our one day there.

They did send us each a fruit basket and an apology letter, which were appreciated, but it doesn't take away from the fact that we lost time and our trip was left incomplete because of their incompetence. This is not what you expect when you check into a luxury resort.

There are no complaints about the other aspects of the hotel, but I will not recommend it.