It had been almost 2 months since we had applied f...

It had been almost 2 months since we had applied for a passport renewal and we never received a call, email or letter in the mail telling us that the passport had arrived at the embassy. I called dozens of times at different times, but it's still an automatic message! They never answer the phone .... So finally we had to show up in person and the passport had indeed arrived for weeks! -____- ...