Just be warned save yourself from someone that onl...

Just be warned save yourself from someone that only sees you as a burden and not a customer. I was forced to use this company through my home builder, and I wish this wasn t the case because I m sure they got quite a chunk of change for their work.
We had an issue with two warranty items that broke and when I contacted customer service, they were terribly difficult to work with. The entire time he treated be as a burden and not as a customer. I feel this guy was very difficult to work with and a lack of communication on all ends (sure he wished I would just give up). I had to prove to him what the warranty said to get anything replaced (he said he "read" the warranty, and nothing would be replaced. I had to send a picture of the warranty itself to prove to him that he odiously didn't read the warranty and was just lying to us). Then he charged me $90 to have them fix this item, the warranty is loosely written but it sounds to me like they should fix it free of charge:

"Within two years from the date of first purchase, should our powerbrush, including the cogged belt and LED lamp fail to function due to faulty workmanship or material, simply bring it back to your authorized dealer where they will replace or repair it (our option)." From the warranty

I understand he didn't want to have a loss, but it isn't our fault this broke and I m sure he made quite a lot off us originally. Anyway, he should of charged all that to Honeywell not us unless he double dipped and got paid twice. I'm so frustrated with this guy and that we gave him so much money originally for him to treat us as a burden and be so disrespectful.

The sales rep Rick was great and very friendly and the service person that came out to replace a warranty item was also great. That s about it.

Really regretting this purchase!