If I could give less than one star, I would. The ...

If I could give less than one star, I would. The worse of the worst of the worst. a Tier 1 technician worked on my new laptop with Windows 7 OS as if it was windows 8 OS and the entier ecomputer crashed. I told him it was Windows 7, but he clearly heard "new laptop" and proceeded. After days and hours and unbelievable efforts to get the issue fixed by incompetent and untrained Microsoft technicians, finally, finally, finally 3 days later a nice guy suggested that I take the computer in to have the hard drive copied because there was no "guarantee" that all my documents could be saved. That cost $140. Then I had to have an onsite tech visit to have my computer formatted for $127.50. Total of $267.50. Last week I was told that a repayment to me for those expenses "sounded reasonable" and to give the tier 2 Supervisor 24 hours to make it happen and that he would call me back. Of course no call ever came. It is now 5 days later and I am told there is no way they can pay me for the money that their mistake caused me to spend to save my NEW laptop that MICROSOFT destroyed. In my business, we have to make good our mistakes. Mistakes happen. Of course. But it is the way that mistakes are handled that determine the integrity of the organization. Microsoft has no integrity that I can see. Rest assured. I will never own another Microsoft product. They simply DO NOT CARE about the individual. All of the tech support people are nice and polite. They all say "I am so very sorry for your inconvenience". BUT they can't do anything, the calls get dropped, they never call when they say they will, it takes days and days and hours of my own time, down time from work that produces my commissions that I live on, but MICROSOFT the Corporation doesn't care because they don't have to. Shame on Microsoft. The WORST ever in my experience. Which is considerable since I deal in technology for a living.