Bought a couple of greenworks products today the b...

Bought a couple of greenworks products today the battery would not charge after being 128 in que decided to take call back so on the phone 15 plus minutes talking with some scripted person telling me all about the warranty changes blah blah so provided her with serial # model # to only get if you do not have your receipt there is nothing we can do so why all the hoopla when we could have just beat to the punch ,basically you can have a brand new item with serial number made that month and they will not warranty it. Last greenworks product I buy and we where in the market for other tools guess what buy the original Green tool EGO. and buy the way Mr Brian McCarthy the people who work for you do not know who you are Lee the supervisor is one of them. That further exasperated the situation no one time will do this both my wife and I have been in the customer service industry and I can assure you that we made much better decisions then your employees.