I booked my hotel through a 3rd party. I was charg...

I booked my hotel through a 3rd party. I was charged for a full room price on my card they needed to scan for incidentals. I called to get it taken care of and the lady at the desk was unprofessional refused to connect me to a manager and said I need to contact Priceline and ask them why they didn't pay the hotel. I called back 6 hours later and spoke with a manager who said I was charged fraudulently and will be refunding your card. 6 days later and no refund. Called today and was told they just did it today. Still no refund in my account. They are unprofessional and rude.