Horrible customer service. I purchased tickets in...

Horrible customer service. I purchased tickets in January with a FunPix pass. We will not be attending due to the pandemic. I have emailed three times - NO reply. I have called three times and was told by "Virginia" that she had no idea how to help and then transferred me to the Cedar Point "Police" department. This is COMPLETELY unacceptable. I have gone to the park annually for at least 45 years and am done. I'll settle for Kings Island next year.