Ashlyn Kellerhals

Review of BH Management Services, LLC

Latitude Apartment Complex in Phoenix, AZ doesn t ...

Latitude Apartment Complex in Phoenix, AZ doesn t even deserve one star. I m absolutely disgusted, discouraged & infuriated at this point. I m not even sure where to start. The complex itself is way over priced for the cheap & crappy way it s updated (which you can t tell when you walk through the staged model that they show you). But I was able to live with that & just bide my time there until my lease was finally up. What I can t seem to wrap my head around is how horrible the management at this place is. I simply cannot understand how they haven t been sued or how they are even still in business.

Our APS bill the first two months totaled out to $700 for a 900 sq ft apartment due to the unit being so old & the construction being so poor.

They entered my apartment 4 times without permission. The first time, we were unaware they were even going in until we got home right as they were leaving. The second time, my boyfriend received a call asking if they could go in to which he responded, not at this time, but I will be home at 3pm and you can enter once I get there. Once again, he got home & found a completed work order (which had been outstanding for 60 days) sitting on the counter of our apartment. The third time they called & asked if they could enter & he specifically told them that we have been having issues with them entering without permission & that they CANNOT enter without us present. They acknowledged him & said they would wait till he got home. Again, there was another outstanding completed work order on our kitchen counter. The final time was just a few weeks before we moved out where there was a note saying that a work order could not be completed because they could not find where our fridge was leaking. Our fridge was never leaking in the first place, we never made that call. When we called down to the office, their response was, oops, it must ve been the unit on the east side, not west! Sorry about that!

Everything in the apartment would break. The toilets, washer machine, the fridge, the towel rack, the front door lock (real safe). You name it, it probably broke at some point within the 9 months we were there.

I was so excited to move out of there & never have to look back again. Much to my dismay, that s not what happened. I was sent my move out statement totaling up the damages I had to pay for. The overcharges within this letter were outrageous totaling to a shocking $1,000 but I sucked it up & decided to just pay so that I would never have to deal with those horrible people again. I called the number they provided to set up a payment plan. To my surprise, a COLLECTION agency answered the phone. I moved out of my apartment on May 31st, the letter was sent on June 9th & I called the number that the letter provided me on the 15th. How could they send me to collections without giving me the chance to pay the balance due & only 2 weeks after the end of my lease? When I contacted the office (after calling & getting the voicemail a total of 8 times & leaving 3 messages), the assistant manager responded with, "well that's just our policy so..."

The management there are some of the worst people I've had to deal with, which says a lot considering how level headed I am. They don't care about what's going on in the place that you live. They shrug everything off. To them, you're just a hassle.

Please, DO NOT WASTE YOUR MONEY, TIME & ENERGY ON THIS PLACE. They are scammers. Look up their reviews on google before you decide to sign a lease here. I wish I would've.