I agree with Elaine comment below. Although the de...

I agree with Elaine comment below. Although the dealership is involved, it is the tone at the top which is the parent company Subaru of Canada which is mainly responsible.
In my humble opinion, the dealerships try to resolve issues but are binded by the arrogant head office Subaru of Canada who plays games with the customers and does not care one bit about the customers. Sure they have a customer satisfaction manager and a phone line but that is just there to bounce you around and will never resolve anything for you. We purchased a Subaru legacy and went through the same channel. At first we went through customer service at Subaru Canada, since the local dealership was not able to fix our problem. The customer service manager did not do anything. Once we were upset and filed a complaint, Subaru of Canada forwarded the file to their legal. We were told the file was with the compliance manager and his name was Jordan Bor. After leaving him so many messages and emails he never returned one call or email. From his Voice mail, we can not tell even if he speaks proper English. The least courtesy would be to communicate to your customer
We have decided never to own a Subaru due to Subaru of Canada and also after reading all these reviews we are certain that this is a repeated pattern by Subaru of Canada. This is a company now that thinks by advertising they will be able to gain more customers but all customers these days review seller reputation and patterns. This genuine review is written to warn customers and buyers, hopefully they can see for themselves.