Sherry Marshall

Review of Rocky Mountain Analytical LAbo...

I have ordered tests from a few labs in the US in ...

I have ordered tests from a few labs in the US in the past and had very good turn around times and excellent customer service. I was expecting results in at least 11 business days, which is a long time in comparison to the 3 to 5 day wait with ZRT labs in the US. I was very ill and needed results. Trying to talk to anybody at Rocky Mountain is impossible as the front end staff will shield the staff from any contact. They will only talk to your doctor's office. Emails don't get responded to, if they do it takes weeks. I ended up having the test done with ZRT labs and got the results the same WEEK I sent it in. I am still in a dispute with Rocky Mountain as they assured me I would not be charged. Then they charged me. I took legal action, they said they would refund in a few days. That was a month ago. I believe they are going through growing pains and got big to fast and can't handle it right now.