Sharon

Review of Daybreak

I wanted to recover my Everquest account but did n...

I wanted to recover my Everquest account but did not have the correct password. I tried to reset the password from the email connected with my account but it would not accept my secret answer, so I tried contacting customer support. I had to make a second account just to contact anyone, even though they have an option for account recovery you are still required to log in the account?!?!? They then asked me for an old cc number connected to the account from 4 years ago, when i didn't even play four years ago, and refused to help me because I did not have this credit card info from a time someone else must have hacked my account. I tried to explain to them that using old cc #s to verify an account made no sense because I A. had not played at the time so it would not have been my info and B. Credit card numbers change in the event cards are lost or stolen so even if I had played my number would be different now and I would not have held onto the old number .. just in case.. someone needed it 4 years in the future. No other game company has asked for old cc info to verify my account, and it is baffling why they would, considering how often cc # change, or how many some people have. The customer support for this company is ridiculous.