Two points result in only 3 stars. First relates ...

Two points result in only 3 stars. First relates to security. The floors of the hotel are open to anyone using the elevator. There is a place to insert you room key before selecting your floor, as instructed. It doesn't work. Second, the Executive Lounge seems a bit sparce compared to similar hotels in Bangkok.

On the positive side, the staff, from the smile greeting one at the front door, to the check in team, to the wonderful team in the Executive Lounge, one feels the warmth of Thailand culture and friendship.