Started off poorly at registration with a CSR name...

Started off poorly at registration with a CSR named "John". This young man clearly did not enjoy his position. We had made reservations months prior to our stay for a conference. We had requested a room with 2 queen beds. During check in, we inquired about the possibility of extending our stay for an additional night. He, (John), stated that it would be "REALLY EXPENSIVE" to stay an additional night.....never quoted a price....and that we would have to talk to a "room director" in order to do so, leaving us hanging. When we were checking in, he rushed through check in regarding a required credit card on file as if reading from a script. When we arrived at the "assigned room", we saw that it was a single king bed. We immediately turned around and went back to the lobby. He (John) saw us come back down and it seemed that he deliberately ignored us. We had to get back into line in-order to speak with him. When it was finally out turn again, we brought to his attention the face that we had requested 2 queen beds. He said "I don't see anything" regarding that request. I had a copy of the reservation showing just that and he did not want to see it. He said that he needed to contact a supervisor in order to verify. I tried to show him my reservation form, but he refused to look at it. When I asked to see the supervisor, he gave a "heavy sigh" and reassigned us to a room as we had requested originally as if he was doing us a favor. Under ordinary circumstances, I would have just left the property.

Once we got into the correct room that we had reserved, I went to the website and booked my own reservation for the extra night. It is beyond my comprehension that this individual is in the public view. As a result of his indifference, I had to make an extra trip to the desk to "check out" and re-check in. Fortunately for me, the ladies at the desk were competent and did everything in their power to make this process easy and smooth.

The property is nice and the rooms are nice and clean. The absence of a bathtub in the rooms is a negative. No relaxing hot tubs anywhere....the pool is small and the pool area is overheated.

I do not know that we would return for an elective stay.