Where to begin with this abysmal company? I receiv...

Where to begin with this abysmal company? I received a quote for the removal of a headphone jack which had snapped off inside a mac mini, pleased with the quote the mac was sent off to be repaired, a week later the mac was returned "fixed" I tried to plug some headphones in and to my surprise they wouldn't go in, I contacted mac assist and they said to send it back and the would take another look.

On a second inspection they said they was part of the headphone jack still in the socket and upon removal of that they diagnosed a second problem, when questioned as to why they didn't test the socket the first time they had it they responded "we didn't have time to test it" maybe if they weren't so eager to send it back then they could of diagnosed the full extent of the problem rather than doing a partial fix. I expressed my disappointment in the service so far but that fell on death ears, Mac Assist felt they hadn't done anything wrong.

Not happy to give them anymore of my money I requested they send it back to me, what should of been a simple request turned into 5 months of waiting multiple emails back and forth and constant promises that it was on its way. Finally I get my mac mini back I go to turn it on and it won't boot, Brilliant just what I want, a quick YouTube search and I'm to resolve the problem, some clever engineer forgot to attach the hard drive to the motherboard, I also noticed that two of the connectors on the airport card were no longer attached in the way in which they should.

A complete shambles of a company I would avoid them at all costs.

In response to your reply. I agree the communications were poor, very poor. But that wasn't because I didn't contact you it was because every time I did it was like talking to a black hole. I didn't record every phone call but there were about half a dozen times I explained the story and was promised a call back which didn't happen. Two weeks later I would phone again and it was like the call previous had never happened. Yes the cause of the issue was student vandalism but the cause of frustration was lack of co-ordinated communications and low standard testing. To balance how fair I am being they did a great job on my MacBook pro earlier this year which I seem to remember doing a good review on. This repair was very poorly dealt with.