Awful service and completely unprofessional. Many ...

Awful service and completely unprofessional. Many problems with this hotel.

1. Took my credit card without notifying me that they will do a block on my credit card. A block is normal during checkin procedure but since my accomodation was pre paid, it was not necessary to do such a high blockage. I complained and they said the blockage will be released in 5 days. Its 12 working days after my checkout. Still blocked. Called them upon this issue, felt like i was talking to a zombie, no emotion or sympathy or urgency to sort this matter.

2. Staff said they will get back to me, they didn't. Nothing worse than saying that you will do something and not doing it.

3. Can't distinguish between staff and guest. Trying to be trendy and hip but just seems unprofessional.

4. One night I went to reception to settle my laundry bill. Was asked if I wanted to settle with cash or credit. Seeing it was a small bill, I settled by cash. Then I realised he only showed me the bill for one of my laundry (I used laundry service twice). Now I have to pay again and waste more time and since it is now double of what I thought it was, I would have settled by credit card. Once again, no apologies or anything. Unprofessional and utterly disgusting.