I can't rate Ducati Triumph NYC highly enough - th...

I can't rate Ducati Triumph NYC highly enough - there aren't enough stars to describe how great this place is. I'm what you might call a "complicated" customer (pain in the a**). I brought my Ducati in for servicing and some modifications. Anna was super helpful and patient as I kept adding parts and modifications to my request almost daily. Finally, after about my 23rd request for obscure custom parts, she showed massive integrity and took the time to really talk with me and give me a little reality check. She could have made the shop a lot more money by letting me go on with the repairs, new parts, and adjustments, but she didn't. She never suggested I was making bad decisions or over-tweaking the bike. Instead, she asked a bunch of really intelligent questions and really listened to me. After our talk, I decided not to pursue the crazy mods and she said she thought I'd made the right decision! She's just the best! So after giving them a couple days of peace and quiet, I decided to throw another wrench in the works by announcing that I wanted to trade in my old bike for a new one. I thought there might have been some eye-rolling or groans, but everyone was just amazing. I spoke with Marcos first and he was the definition of customer service. Whatever I needed, I got before I even asked. When I went into the shop, I met with Tony, who sold me my bike. Excellent guy and a total pro. Both Tony and Marcos made my buying experience so pleasant and easy that it felt like they were just giving me the bike. They take care of absolutely everything and take real pride in what they do - a real rarity these days! While I was in the shop I also finally got to meet Anna, who was even more awesome in person than over the phone! I really believe that this is a place that actually values the customer over everything else. It truly feels like being a part of a small family. If anyone is even remotely considering buying a Ducati or a Triumph, this is a mandatory stop when you're shopping. I guarantee you'll buy here. By the way, I ordered some aftermarket parts to be installed on my new bike - some of which arrived late. Once again, after being a "complicated" customer, I was treated like royalty. Just the best people around!