Recently stayed here during a last minute trip thr...

Recently stayed here during a last minute trip through the Bay Area. Received poor communication at check-in regarding incidental charges. Despite requesting the bill be emailed at check-out I had to follow up a few days later in order to receive one and clarify charges. The room was clean but had to request plastic cups because they didn't restock them between guests. I've had better stays and customer service here in the past, but this recent stay left me a bit frustrated. Overall it felt safe regarding COVID-19 practices which was about the only upside.