We are planning to get married here in 6 weeks. So...

We are planning to get married here in 6 weeks. So far the CUSTOMER SERVICE IS EXTREMELY HORRIBLE and we haven't even gotten through the wedding yet. So where do I begin.....

So upon calling the Hilton to find out pricing and to set a date, we were told the amount without sales tax. Which is just dumb right off. But trying to reach someone or anyone, whether its the wedding sales dept. or accounting, you can forget!!! So back at the first of June we contacted them wanting to schedule a time to go and check out the place as well as making the final wedding plans. I called about every other day but I didn't get ahold of someone until 3 weeks later and 2 days before we were initialing coming. The day that we were there, we were quoted a price that was left after the down payment(keep in mind, that the price with sales tax was still never quoted to us). A week later, I called accounting to make sure this price was right. They quoted me a new price that was $600 more then the price a week prior. After a break down of pricing, we found out that $1000.00 was to be paid up front to ensure that we didn't exceed over the amount of people in our package and that we would get that refunded back to us that Friday. If we already know we aren't exceeding over our limit, then why still charge us for that amount only to turn around and refund us back????? This is uncalled for and ridiculous. I received an email after on July 7th, asking me if I had any questions. At the time I didn't but two days later I did. I emailed them on the 9th and 10th and I still haven't heard from them....shocking. I refuse to call and blow them up when they clearly know that we are trying to get in touch with them.



So if you think about booking your wedding here, DON'T!!!!!!! It's not worth the price and hassle.