Yvon Voyer

Review of Tackle Warehouse

Let me start by saying that this is basically the ...

Let me start by saying that this is basically the best priced place I ve found to buy fishing gear; especially when on sale. That said, it comes with a slight price. The management, from what I can tell, is horrible. The company policies don t make sense and they contradict each other. When you speak to someone on the phone, they will never admit that you re right (though they may try to help solve your issue nonetheless - likely because they realize they are wrong but the employees seem to have little to no discretionary power either).

The best example of this is their ridiculous credit card checking policy. If you re buying something, and expect 2 day or even overnight shipping that you pay for, you can forget about it. It doesn t matter if you ve spent 200 or 200,000$ there previously, they don t trust the client, only their credit card verification scheme. So, if you ve lost your credit card, and are looking for some fast tackle to take care of an emergency (break or loss or critical kit in a tournament) FORGET IT! This is not the place for you.

However, if you re willing to wait (maybe months in some back order cases) for your gear, and have plenty of time, definitely the best prices.

Just don t expect them to take an actual good look at their policies and standard operating procedures to improve them, they won t; if you send them an email with suggestions, don t expect a follow-up. They seem very satisfied with mediocrity, which is fine if you have the time to wait after that.