I used this company a few years ago to do a kitche...

I used this company a few years ago to do a kitchen remodel and some other projects around the house. I found them in the "Best Picks" report, and thought that was a good sign. They also had good google reviews, but I did not have a good experience.

My General Contractor Ken was too hands off, and I think that is why a lot of this stuff happened. His primary contractor Chris did a sub-par job on just about every project and we have since had to have many redone. The most recent of which is learning that the barn door in our master bath was installed improperly, so it keeps hitting the track on the floor, and it lifts off the track because it was not properly installed.

Aside from this, the kitchen remodel came in well over budget and far behind schedule. Here are some things that went wrong: 1. Granite was not sealed properly after install so my slab got bleached by an all purpose cleaner (admittedly they replaced this); 2. The outlets we had them move on our island were installed too low / granite was cut wrong, but instead of redoing the work, they tried cutting a corner by cutting the face plates for the outlets. It looked awful, and I explained we would never be able to replace them by going to store ourselves with that solution (I'm not cutting outlets with a saw every time I want a style change). After throwing a fit, they also replaced these; 3. The kitchen cabinets were painted, but paint got on the dishwasher buttons during that process. Ken sent Chris to get the paint off, and when he did, it completely ruined the top of the dishwasher buttons. I'm not sure what he used, but it was ridiculous. Again, after throwing a fit, Ken ordered a replacement panel for the dishwasher buttons. 4. We had a warming drawer installed that we were told could be accommodated with our electric outlets. Wrong. We have a two story house, so we have no attic space to access the electric panel in the garage. That means, they ultimately had to rip out the ceiling in the garage to add an outlet for the electric panel. Had the appliances not already been in my garage at that point, I would have said no way to that. Tack on another $3,000 for that piece alone. 5. We had a farmhouse sink installed to replace what was once two separate sections in our old sink. To do this, they had to cut out space in front for the sink by removing what was once two drawers in the front. Chris did not properly measure, so after the plumbers came to install the sink, there was a huge gap between the cabinets and the farmhouse sink on the front side parts of the sink. To fix this, they had to use "filler wood" pieces, glue, and paint to cover. It's a terrible to fix to what should have been a proper measuring job, and I'm still irritated by this to this date. With the money I paid for this job, those types of things should not happen.

I would not trust this company, and I will certainly never use them for any future custom home build or renovation project in the future. It was not a pleasant experience, and to add insult to injury, it came in extremely over budget. I am not impressed considering how this company has marketed itself.